Called their number, and the lady in question answered very slowly and precisely with her name and the company name. I thought it was an answering machine.
I waited until all of this was over and then was about to put the phone down as I had planned to call back later rather than leave a message.
Suddenly the answering machine addressed me by name! Apparently my customer not only has my number but also my name stored.
I will be more careful in future.
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